Built to be used by everyone.
Parker is committed to digital accessibility for clinicians, patients, family members, and partners across every ability. This statement describes the standards we hold ourselves to, the surfaces they apply to, and how to reach us when we fall short.
WCAG 2.2 Level AA — partially conformant.
"Partially conformant" means most parts of Parker meet the standard. We document the parts that don't (see Known Gaps) and we publish the date of the next audit cycle.
Six standing commitments.
- WCAG 2.2 AA conformance as the baseline target across every Parker surface.
- Section 508 compliance for federal and state procurement contexts.
- EN 301 549 conformance for international public-sector buyers.
- Continuous automated audits via axe-core in CI on every pull request.
- Quarterly manual audits by an independent third-party firm with assistive-technology testing (NVDA, JAWS, VoiceOver, TalkBack).
- Plain-language readability targets for patient-facing surfaces (Pulse, Prime).
Tested with.
What we haven't gotten to yet.
Honesty over polish. The list below is updated every audit cycle and at the close of every release that affects a user-facing surface.
- Apex Pulse — image-based lab result attachments
Patient-uploaded image attachments rely on third-party OCR. Alt text is generated at upload but not human-verified. Mitigation: a human-readable transcription is queued for every attachment.
- Marketing site — Neural background animation
The animated canvas hero is decorative and respects `prefers-reduced-motion`. Static fallback ships if motion is reduced.
Accessibility feedback is treated as bug reports.
We respond to accessibility reports within two business days and publish remediation timelines in the next changelog.